Refund policy

Returns & Refunds Policy

All Sales Final

Due to the handcrafted and limited-edition nature of our jewellery and artefacts, all sales are final. We do not accept returns, exchanges, or refunds for:

  • Change of mind

  • Sizing preferences

  • General wear and tear

  • Shipping costs (unless we have made an error in fulfilling your order)

Natural Characteristics of Materials

  • Silver and gold naturally tarnish or develop a patina over time.

  • This is not a defect — it is a natural quality of the metal.

  • Tarnish, patina, or minor variations in finish are not grounds for return or refund.

Damaged or Incorrect Items

We will replace or refund your order only if:

  • The item arrives damaged in transit, or

  • The item delivered is incorrect compared to your order.

To request a return under these conditions, you must:

  1. Contact us at support@gigisubud.com within 7 days of receiving your order.

  2. Provide your order number and clear photographs of the issue.

Return Requirements

If a return is approved:

  • The item must be unused, unworn, and in its original packaging.

  • The customer is responsible for return shipping costs, unless the defect or error is confirmed by us.

  • Once inspected and approved, we will issue either:

    • A replacement (if available), or

    • A refund to your original payment method.

Shipping Liability

  • All orders are carefully inspected and packaged prior to shipping.

  • Once dispatched, responsibility passes to the courier and customer.

  • If damage occurs during transit, we will assist in filing a claim with DHL.

  • Galactic Remembrance is not liable for replacement or refund beyond what is recoverable from DHL’s shipping insurance.

Non-Returnable Items

  • Gift cards and digital products

  • Custom or made-to-order pieces

  • Items damaged through misuse, neglect, or improper care

  • Items altered, resized, or repaired by third parties

Refund Processing

Approved refunds will be processed within 10 business days of receiving the returned item. Processing times may vary depending on your bank or payment provider.

Questions

For return and refund enquiries, please contact:
support@gigisubud.com