Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 3–5 business days.
Made-to-order items may require additional time; this will be noted on the product page.

Domestic Collection (Bali, Indonesia)

Customers may choose to collect their order directly from our store: GiGi’s Ubud, Sukma Street, Ubud, Bali.
Collection is by appointment only. Customers will be notified when their order is ready.

International Shipping

We ship worldwide using DHL Express for reliable and trackable delivery.
Shipping rates are calculated at checkout based on destination.
Customers are responsible for any customs duties, import taxes, or local handling fees charged by their country’s authorities.

Delivery Times

Delivery times vary by destination. As a guide:
- Asia-Pacific: 3–7 business days
- Europe & UK: 5–10 business days
- North America: 5–10 business days
Delays may occur due to customs processing or courier disruptions. Galactic Remembrance is not responsible for delays beyond our control.

Shipping Liability

All orders are carefully inspected and packaged prior to shipping.
Once dispatched, responsibility passes to the courier and customer.
If damage occurs during transit, we will assist in filing a claim with DHL.
Galactic Remembrance is not liable for replacement or refund beyond what is recoverable from DHL’s shipping insurance.

Order Tracking

Once dispatched, you will receive a tracking number to monitor your shipment’s progress.

Questions

For shipping enquiries, please contact:
support@gigisubud.com